What happens after you sign up?
We will walk you through the onboarding process for community solar subscription.
After you enroll in a community solar subscription, we begin the process of verifying your account, matching your subscription to a local solar project, and preparing your utility account to receive solar credits.
What Do I Need to Do During Onboarding?
- Watch for onboarding emails from us.
- Respond promptly if we request additional information.
- Continue paying your utility bill as usual.
- Review your utility bill for solar credits once your subscription has been processed.
- Contact us if your service address, utility account, or contact information changes.
What Does PureSky Do to Onboard your Account?
1. We Review and Confirm Your Enrollment
Once you sign up, our team reviews the information you provided, including your utility account details, service address, and estimated electricity usage. This helps us confirm that your account is eligible and determine the right subscription size for your household or business.
If we need additional information, we’ll contact you by email. To help keep the process moving, please respond to any requests as soon as you can.
2. We Send Helpful Onboarding Information
During your first few weeks as a subscriber, you may receive a short series of onboarding emails. These messages explain how community solar works, how solar credits appear on your utility bill, what to expect before your first credit, and what to do if your account information changes.
We recommend reading these emails and saving them for future reference, especially if this is your first time participating in a community solar program.
3. We Match Your Account to a Solar Farm
After your enrollment is confirmed, we assign your account to an available community solar project in your utility territory. The timing can vary depending on project availability, utility processing, and program requirements, but many subscribers receive an assignment update within about 30 days.
Your assignment email will let you know which solar farm your subscription is connected to and what to expect next.
4. Your Utility Processes the Subscription
Once your account is assigned to a solar farm, the utility must process the subscription before credits can appear on your bill. This step is handled by the utility and may take one or more billing cycles, depending on your utility’s schedule and community solar program rules.
5. Solar Credits Begin Appearing on Your Utility Bill
After the utility completes its processing, solar credits will begin appearing on your utility bill. These credits represent your share of the electricity generated by the community solar farm and are applied directly to your utility account.
The timing and appearance of credits can vary by utility, so your first credit may not arrive immediately after enrollment. Once credits begin, you should see them reflected on eligible bills according to your utility’s billing cycle.
6. You Will Receive Ongoing Support
We’ll continue to support you throughout your subscription. If you have questions about your solar credits, billing, account status, or subscription details, our customer support team can help explain what you’re seeing and what to expect next.
What If I Move?
If you move, please contact us before or soon after your service address changes. In many cases, we may be able to update your subscription if your new address is still eligible for the same program or utility territory. If your new address is not eligible, we’ll explain your options.
When Will I Start Saving?
Savings begin once solar credits are applied to your utility bill. Because enrollment, project assignment, and utility processing happen in stages, it may take a few billing cycles before you see your first credit. We’ll keep you updated as your subscription moves through the onboarding process.
Need Help?
If you have questions at any point during onboarding, please contact our customer support team at 1-877-267-8727 or customercare@pureskyenergy.com. We’re here to help you understand your subscription, your bill credits, and the next steps in the process.